FAQs

Accounting and Administration

Q: Can I update my credit card online?

For safety and privacy reasons, credit card information is not stored on our website. Please contact your Account Manager for help with this request.

Q: Can I see what credit card I have on file?

Please contact your Account Manager for help with this request.

Purchasing

Q: How do I get you to buy my product line?

We appreciate the opportunity to review new product lines. We are always looking for new and novel products. We enjoy working with small and large companies. Should we choose to carry your products, we are committed to protecting your brand.

Eldorado has certain manufacturing expectations: To protect our retail partners, we require product liability insurance — a minimum of $1,000,000 per incident. We will also need your pledge that no one will be offered a better price.

We also need to know a few things about you:

• We’ll need to know your pricing, including what you plan to charge us, what we should charge our retailers, and what price retailers should sell these items at.
• Will you allow us to sell your products to customers outside the US?
• Are your products regulated in any of the 50 states or internationally?
• Do you have a minimum Advertised Price Policy (MAPP)?
• Do you object to us discounting your products as we see fit?
• Are you in compliance with California Proposition 65 requirements?
• Does your product require FDA certification such as 510(K)?
• Will you provide Safety Data Sheets (SDS) for your products upon request?
• Are you working with any other distributors?
• Are you willing to designate us as your sole distributor?

If you think we can build a strong partnership, please email [email protected] with your best pitch.

Sales

Q: How much is shipping?

Please see your order invoice to review all shipping charges.

Q: What is the total of my order?

Your order invoice will include your total charges. Please contact your Account Manager for further details.

Q: Can you email me an invoice?

Your order invoice is automatically emailed or faxed upon completion of your order. Please contact your Account Manager for further details or to request that your invoice be resent.

Q: Can you send me the order tracking number?

Your order invoice will include your tracking number.

Q: Can you give me credit or a replacement for a defective item?

Please see the Shipping and Return policies.

Q: Do you sell to consumers?

Eldorado exclusively sells to retailers.

Q: How do I become an Eldorado customer?

Please fill out this Contact Form.

Marketing

Q: Do you offer online product training?

Eldorado’s Elevate U is a free, online, mobile-friendly sexual health and wellness education series, and retailers who complete all 16 lessons will earn their certification as a Community Sexual Health Resource. To sign up, please email [email protected].

Q: How do I enroll in Elevate U?

To sign up for Elevate U, please email [email protected].

Q: What are Eldorado’s social media channels?

Facebook: @EldoradoTradingCompany
Instagram: @eldorado_trading
LinkedIn: @eldorado-trading-company
Threads: @eldorado_trading
Bluesky: @eldoradotrading.bsky.social
Vimeo: @eldoradomarketing

Q: Do you provide assets to help me market products in store or online?

Yes! Please contact your Account Manager for support.

Q: Can I share your social media graphics, or do I need to get approval first?

Yes! All Eldorado social media content is created to make retail stores’ marketing easier. No approval is needed. Feel free to share directly from our social media channels or download and save for later use.

Q: Will you share my content on your social media platforms?

Because our content is created for retail-store marketing purposes, we currently do not share branded content from retailers.

Q: How do I subscribe to your email list?

Please send an email request to be added to our mailing list to [email protected].

Q: How do I get a printed catalog?

Please send an email request to [email protected].